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Important Updates & Changes to Services and Hours
February 24, 2021
Dear Clients and Friends,
First and foremost, thank you for trusting us to meet your furry family’s medical needs. Your pets are truly more than just patients to us – they are our extended family. More than ever, we appreciate your continued support during these unprecedented times. We are reassessing our protocols and constantly making changes so that we can communicate better with you, the client, and provide your pet with excellent medical care.
Staff & Personal Updates:
As many of you know, 2021 began with Dr. Banker taking an emergency medical leave. While he is doing well overall, he is still looking at a very long road to recovery. He will be out of the office indefinitely, and Mary will be working limited hours so that she can support him as they address his medical needs. Our practice manager, Courtney, is unfortunately also facing some serious medical challenges, and is now on medical leave for at least the next several months. We ask that you keep all of them in your thoughts and please remain patient with us as we make changes to our appointment protocols and staff scheduling to accommodate their absence.
Changes to Hours and Boarding Services:
Considering these changes, we have had to make some tough decisions regarding how we can best utilize our time to meet our patients’ medical needs, and thus have had to make some temporary changes. Starting this month, we will now be closed on Saturdays and will no longer provide routine overnight boarding. We will still offer daycare and bathing services Monday through Friday. We understand these changes may be inconvenient. We can provide recommendations for other boarding facilities or petsitters (see list below), and if you rely on Saturday hours for picking up medications or supplies, please ask a team member about our home delivery pharmacy options.
Things to Look Forward to:
Despite the many changes and challenges this year, we have some good news as well. We are installing a new phone system that will allow our staff to answer and triage phone calls more efficiently, which should help reduce hold times, and clients with emergencies or waiting for curbside service can be served in a more timely manner. This new system will also allow for text communication and email reminders. In addition, we will be implementing a Pet Portal and smartphone app where you can have easier access to your pet’s medical records and request appointments and medications. Stay tuned for more information on these systems.
We are 100% dedicated to supporting you and your furry family and are continuing to look for ways to grow to accommodate everyone. We are hoping to bring in another full-time veterinarian and add some other state-of-the-art medical services in the near future. We are here for you, so please feel free to reach out with any questions or concerns.
Thank you for your compassion and understanding, and we hope you and your families stay safe and well.
The Staff and Doctors at Sedgefield Animal Hospital
Since we are a very small team and have to work very closely together we will be continuing curbside procedures for safety of the staff and you as the client. Prior to your pet's visit we will email you a check-in form. If you are able to, please fill out the attached form and either bring it with you or return it via email. Once your pet is checked-in a team member will bring them inside the hospital and once the exam and procedure is done the veterinarian or staff member will call to go over everything with you prior to check-out.
We are asking all clients to remain in their car and call us upon arrival. We ask you to please put on a mask when interacting with any staff members even from your car. We appreciate your understanding and patience during this difficult time, as we strive to simultaneously protect ourselves and our valuable clients while providing quality care for your pets. If you need any medications, food or heartworm & flea/tick prevention refilled please let us know 24 hours prior to your appointment if possible. Please note we are experiencing some delays and back-orders of various medications and Royal Canin Prescription diets. Our staff will try to assist you in finding alternatives or make recommendations if the Doctor recommends switching to a different prescription diet. In the meantime, with all diet nees please allow us a minimum of 2-3 weeks notice if possible to order your food. If you have any questions, please give us a call.
At Sedgefield Animal Hospital and Dental Center
Your pets aren't just "patients", they're FAMILY!
Sedgefield Animal Hospital and Dental Center (SAHDC) is a well-established, full- service, small animal veterinary hospital providing comprehensive medical, surgical and dental care to Greensboro, Jamestown, High Point, North Carolina and surrounding areas. At SAHDC we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy.
As you are probably aware our pets age more rapidly that we do, yet have you considered what this means for your pet’s health and quality of life? Diseases in domestic animals progress 6-10 times more rapidly than humans because their aging process is 6-10 times more rapid. Therefore, as your pet ages, more frequent evaluations are necessary.
We know that you wouldn’t see your doctor once every 6-10 years. This is why it is critically important that pets come in for a physical exam a minimum of 1-2 times every year. Skipping a year (or even going a few months over) might prevent us from detecting or preventing of some of the following health challenges in a timely manner.
What are the most commonly found health challenges of pets?
We know that you want to keep your pet as healthy as possible, for as long as possible. That is why we are committed to proactive care; it can have a significant positive impact on your pet’s long term health and quality of life. The sooner a medical problem is detected the more likely the condition can be resolved or treated easily. Severe conditions eventually become untreatable and irreversible. Pain and discomfort get worse as a condition becomes more severe, meaning your pet might ‘suffer in silence; they can’t communicate that to you.
At Sedgefield Animal Hospital & Dental Center we believe in partnering with you to create a unique comprehensive and holistic approach to your pet’s care. The results of early detection testing are combined with our physical exam findings and your observations of your pet’s signs, symptoms and behaviors at home. All of these are like pieces of a puzzle that allow us to more clearly see your pet’s medical status. We want for you to have peace of mind about your pet’s heal
Let us introduce ePetHealth!
We are always looking for ways to meet your needs and to provide better care for our patients. We realize with the hustle and bustle of everyday life that saving time and convenience can make all the difference in your schedule. We also understand that it's hard to remember to give us a call to schedule an appointment, or even if you can recall when you last gave your dog or cat his/her medications or last filled their prescription. Hopefully, we can now make life a little easier for you.
Let us introduce ePetHealth, a free service for our clients. What is ePetHealth exactly? Simply put it is an online portal accessed through our website that allows you to connect to us and your pet's health records 24/7! All it takes is for us to have you email address linked in our system and then you are free to create your own ePetHealth account at the link above. From there you can establish which features you wish to use in the system and which you don't. Don't worry, your pet's records are safe, secure, and can only be viewed with an email address and private password that you create.
Some Features Included Are: